Hours of Work: M-F: 6:30am-2:30pm
Purpose of Job:
The Medical Receptionist is responsible for providing excellent customer service and performing all administrative duties proficiently, according to policy, while assisting patients and maintaining the upmost confidentiality.
Customer Service:
- Always greet patients in a welcoming and professional manner;
- Responsible for weighing patients;
- Answer all incoming calls using the proper telephone script;
- Provide current and potential patients with diet information while adhering to the script;
- Follow up calls to “no-show” patients;
- Encourage and promote all patients to browse the assortment of products available for sale online and at the clinic.
Administrative Duties:
- Schedule consultations;
- Booking doctor’s appointments;
- Preparing charts, files, consultations packages and daily cards for new and restart patients;
- File and maintain patient cards/charts completely and accurately;
- Transfer of patient files as required per policy;
- Prepare blood requisitions;
- Receive and process payments from patients for products and services and following up with outstanding payments;
- Accurately complete financial spreadsheets;
- Prepare itemized and lump sum receipts as requested by patients;
- Prepare and process Ministry of Health billings;
- Complete daily cash balances/reconciliation;
- Complete data entry in a timely and accurate manner;
- Submit invoices to the appropriate head office department;
- Complete and process Supply Requisition Form – Maintain Inventory (including products);
- Complete and process Census;
- Maintain clinic cleanliness and neat appearance;
- Clinic key holder
- Willing to travel, assist and train at other clinics in times of need, and/ or as assigned by management;
- Any other duties that may be assigned by Management.
Competencies:
- Medical Office Administration education or equivalent work related experience preferred;
- Customer Service oriented;
- Excellent verbal and written communication skills with a focus on customer service;
- Pleasant and professional manner, in person and over the phone;
- Ability to maintain patient confidentiality;
- Experience with Ministry of Health billing and reconciliation of payments preferred;
- Ability to work in a team environment;
- Basic knowledge of Microsoft Office and Outlook;
- Excellent knowledge of health care and office practices, procedures and standards preferred;
- Ability to work well under pressure and complete high quality work in accordance to clinic standards.
Job Complexities:
- Need to project a positive image at all times being the first point of contact for patients;
- Must be able to handle difficult situations in a calm manner;
- Ability to function effectively in a high pressure environment (handling issues/problem solving skills);
- Must have strong multi-tasking abilities