The Medical Receptionist is responsible for providing excellent customer service and performing all administrative duties proficiently, according to policy, while assisting patients and maintaining the upmost confidentiality.
Always greet patients in a welcoming and professional manner;
Responsible for weighing patients;
Answer all incoming calls using the proper telephone script;
Provide current and potential patients with diet information while adhering to the script;
Follow up calls to “no-show” patients;
Encourage and promote all patients to browse the assortment of products available for sale online and at the clinic.
Booking doctor’s appointments;
Preparing charts, files, consultations packages and daily cards for new and restart patients;
File and maintain patient cards/charts completely and accurately;
Transfer of patient files as required per policy;
Prepare blood requisitions;
Receive and process payments from patients for products and services and following up with outstanding payments;
Accurately complete financial spreadsheets;
Prepare itemized and lump sum receipts as requested by patients;
Prepare and process Ministry of Health billings;
Complete daily cash balances/reconciliation;
Complete data entry in a timely and accurate manner;
Submit invoices to the appropriate head office department;
Complete and process Supply Requisition Form – Maintain Inventory (including products);
Complete and process Census;
Maintain clinic cleanliness and neat appearance;
Willing to travel, assist and train at other clinics in times of need, and/ or as assigned by management;
Any other duties that may be assigned by Management.
Medical Office Administration education or equivalent work related experience preferred;
Customer Service oriented;
Excellent verbal and written communication skills with a focus on customer service;
Pleasant and professional manner, in person and over the phone;
Ability to maintain patient confidentiality;
Experience with Ministry of Health billing and reconciliation of payments preferred;
Ability to work in a team environment;
Basic knowledge of Microsoft Office and Outlook;
Excellent knowledge of health care and office practices, procedures and standards preferred;
Ability to work well under pressure and complete high quality work in accordance to clinic standards.
Need to project a positive image at all times being the first point of contact for patients;
Must be able to handle difficult situations in a calm manner;
Ability to function effectively in a high pressure environment (handling issues/problem solving skills);
Must have strong multi-tasking abilities.
*Individual weight loss may vary. Call for details. Compliance with our program is required.
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