Hours of Work: M-F: 6:00am-2:30pm

Purpose of Job:

The Medical Receptionist is responsible for providing excellent customer service and performing all administrative duties proficiently, according to policy, while assisting patients and maintaining the upmost confidentiality.

Customer Service:

  • Always greet patients in a welcoming and professional manner;
  • Responsible for weighing patients;
  • Answer all incoming calls using the proper telephone script;
  • Provide current and potential patients with diet information while adhering to the script;
  • Follow up calls to “no-show” patients;
  • Encourage and promote all patients to browse the assortment of products available for sale online and at the clinic.

Administrative Duties:

  • Schedule consultations;
  • Booking doctor’s appointments;
  • Preparing charts, files, consultations packages and daily cards for new and restart patients;
  • File and maintain patient cards/charts completely and accurately;
  • Transfer of patient files as required per policy;
  • Prepare blood requisitions;
  • Receive and process payments from patients for products and services and following up with outstanding payments;
  • Accurately complete financial spreadsheets;
  • Prepare itemized and lump sum receipts as requested by patients;
  • Prepare and process Ministry of Health billings;
  • Complete daily cash balances/reconciliation;
  • Complete data entry in a timely and accurate manner;
  • Submit invoices to the appropriate head office department;
  • Complete and process Supply Requisition Form – Maintain Inventory (including products);
  • Complete and process Census;
  • Maintain clinic cleanliness and neat appearance;
  • Willing to travel, assist and train at other clinics in times of need, and/ or as assigned by management;
  • Any other duties that may be assigned by Management.

Competencies:

  • Medical Office Administration education or equivalent work related experience preferred;
  • Customer Service oriented;
  • Excellent verbal and written communication skills with a focus on customer service;
  • Pleasant and professional manner, in person and over the phone;
  • Ability to maintain patient confidentiality;
  • Experience with Ministry of Health billing and reconciliation of payments preferred;
  • Ability to work in a team environment;
  • Basic knowledge of Microsoft Office and Outlook;
  • Excellent knowledge of health care and office practices, procedures and standards preferred;
  • Ability to work well under pressure and complete high quality work in accordance to clinic standards.

Job Complexities:

  • Need to project a positive image at all times being the first point of contact for patients;
  • Must be able to handle difficult situations in a calm manner;
  • Ability to function effectively in a high pressure environment (handling issues/problem solving skills);
  • Must have strong multi-tasking abilities.
*Individual weight loss may vary. Call for details. Compliance with our program is required.