Medical Receptionist

JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST
DEPARTMENT: Clinics
LOCATION: Various
REPORTING TO: Senior Team Leader/Resource Team
________________________________________________________

Purpose Of Job

The Medical Receptionist is responsible for performing all secretarial and administrative duties in the clinic. In addition, s/he is to provide excellent customer service when dealing with patients.

Major Activities

Administrative

• Receive and process payments from patients for products and services
• Maintain sufficient copies of relevant master copies
• File and maintain patient cards/charts according to nursing requirements
• Prepare charts for patients seeing the Doctor
• Book patient and Doctor appointments
• Complete data entry in a timely and accurate manner
• Prepare and process all Ministry of Health billings
• Schedule consultations according to nursing schedule
• Prepare consultation packages for nursing staff
• Prepare daily patient cards for new patients
• Confirm information for “restart” patients
• Maintain and order office supplies as needed
• Follow-up on outstanding payments from patients as per clinic standards
• Complete daily cash balances/reconciliation
• Complete and process product and medical supplies inventory
• Mail all invoices to the Accounting Dept.
• Complete and process Supply Requisition Form
• Prepare blood requisitions as required by nursing staff
• Complete and process Census

Customer Service

• Greet patients in a welcoming and professional manner
• Answer all incoming calls within the first three rings using the proper telephone standard
• Respond to enquires or refer appropriately as required
• Weigh incoming patients as required by nursing staff
• Follow-up telephone calls to “no show” patients
• Prepare patient receipts as required
• Provide current/prospective patients with information in person and by phone following prepared scripts Sales
• Encourage all patients to browse the assortment of products available for sale and promote as much as possible
• Promote the diet plan to all prospective patients

Ensure a sufficient quantity of protein packs, bars, vitamins, scales etc.

Other Duties

• Perform training duties as required
• Assist other clinics with daily operation as required
• As assigned by Supervisor and higher management

Competencies

• Medical Office Administration education or equivalent work related experience preferably with a minimum of 2 years experience
• Customer service oriented
• Excellent verbal and written communication skills
• Pleasant and professional manner, in person or over the phone
• Ability to maintain patient confidentiality
• Experience with Ministry of Health billing and reconciliation of payments
• Demonstrated ability to work in a team environment
• Collaborate as an active participant with others in assisting with the delivery of care to patients
• Basic knowledge of Microsoft office and Outlook would be preferred
• Exceptional organizational, time management and prioritization skills
• Excellent knowledge of health care and office practices, procedures and standards
• Ability to work well under pressure
• Ability to produce high quality work in accordance clinic standards

Contacts

• Nursing Administrators
• On-going patient contact
• Resource Team (RT)
• Human Resources: Inform HR of any changes in name, address and telephone number, marital status and changes to your benefit forms
• Payroll: Census
• Accounting: receipt, Ministry of Health billing

Job Complexities

• Need to project a positive image at all times being the first point of contact for patients
• Requires the ability to adjust approach to all types of individuals providing excellent customer service
• Must be able to handle difficult situations in a calm manner
• Must be able to handle work volume fluctuations

Physical Demands/Working Conditions

n/a

Attributes

• Service oriented
• Relationship builder
• Excellent communication skills
• Team player
• Detailed and accurate
• Ability to multi-task