Nursing Professional

JOB DESCRIPTION

JOB TITLE: NURSE (RN / RPN / LPN)
DEPARTMENT: Clinics
LOCATION: Various
REPORTING TO: Senior Team Leader/Resource Team

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Purpose Of Job

The Nurse is responsible for administering the diet, and providing guidance and treatment to patients. When problem areas are identified, the Nurse is to bring these matters to the attention of the Doctor for resolution. In addition, s/he is to provide excellent customer service when dealing with patients.

Major Activities

    Medical Duties (75%)

  • Operate professionally, ethically and with integrity according to the highest medical standards and practices
  • Ensure thorough knowledge of all policies and procedures, products and clinic services adhering to all protocols
  • Provide comprehensive program information to prospective and present patients, responding to questions. At times of uncertainty, refer issue to higher authority for guidance
  • Conduct consultations for groups (generally up to 10) of new patients
  • Monitor and discuss progress with patients ensuring appropriate completion of all documentation (Patient and Diet Sheet Assessments, Blood Work results, etc.) in a timely manner. Refer all medical abnormalities to the attending Physician and Supervisor
  • Administer injections and ensure proper documentation of injection numbers
  • Perform venipunctures, urine tests and other vitals as required (venipunctures are not applicable to BC/Alberta nurses)
  • Communicate any problems/concerns to the Supervisor
  • Maintain yearly Nursing Registrations providing a fax copy of same to Human Resources
  • Adhere to Company Dress Code as identified in Policies & Procedures

    Customer Service (15%)

  • Greet patients in a welcoming and professional manner
  • Respond to enquires or refer appropriately as required

    Sales (10%)

  • Encourage all patients to browse the assortment of products available for sale and promote as much as possible
  • Promote the diet plan to all prospective patients
  • Phone past patients to obtain an update on progress and invite them to return as required

    Other Duties

  • Complete product and medical supplies inventory and fax/email appropriately as outlined in the Policy & Procedure Manual
  • Become knowledgeable and assist with Medical Receptionist duties as time permits and as required
  • Perform training duties as required
  • Assist other clinics with daily operation as required
  • Maintain clinic cleanliness and neat appearance
  • Perform other duties as assigned by Supervisor and higher management

    Competencies

  • Appropriate nursing certification and preferably with a number of years of applicable working experience
  • Customer service oriented
  • Excellent verbal and written communication skills
  • Pleasant and professional manner, in person or over the phone
  • Demonstrated ability to work in a team environment and collaborate as an active participant with others in assisting with the delivery of care to patients
  • Basic knowledge of Microsoft office and Outlook Express
  • Exceptional organizational, time management and prioritization skills
  • Ability to produce high quality work in accordance with the clinic standards

    Contacts

  • Physician(s)
  • Nursing Administrators
  • On-going patient contact
  • Resource Team

    Job Complexities

  • Need to project a positive image at all times with patient(s)
  • Requires the ability to adjust approach to all types of individuals providing excellent customer service
  • Must be able to handle difficult situations in a calm manner
  • Must be able to handle work volume fluctuations

    Physical Demands/Working Conditions

  • Normal office conditions and hours of work
  • Periodic stressful conditions due to patient scheduling/issues

    • Desired Attributes

  • Service oriented
  • Relationship builder
  • Excellent communication skills
  • Team player
  • Detailed and accurate